How to Order
How to order
Find quick answers to the most common questions about our products, services, and how to get started with your project.
Can I order samples?
Yes, you can order samples using our order form in two ways:
- Purchase a demo kit
- Request a custom sample kit
We also offer visual mockups to help you visualize the final solution with your own artwork, ensuring the design aligns perfectly with your vision. Contact us at [your email] or locate your nearest representative [here] to get started.
How do I choose the right product or solution?
We offer extensive design tools and resources to guide you, including case studies, design catalogs, and configuration guides. Check out our [design tools page] for inspiration and practical advice to help you choose the best solution for your needs.
Can I design my own solution?
Absolutely! Use our [design resources page] to access downloadable files, CAD/BIM templates, 3D tools, and more. Whether you’re creating from scratch or customizing an existing product, we provide everything you need to make your vision a reality.
Can I get a discount on my project?
We offer tailored pricing based on project size and complexity. Contact us at [your email] with details about your project, including dimensions, scope, and delivery requirements, and we’ll provide you with a personalized offer.
How do I place an order?
To place an order, use our order form and please provide the following:
- Product details
- Full shipping address, recipient contact details, and VAT number (if applicable).
What’s the production time?
Once your order is confirmed and the product has passed approval trials, production typically takes 6 weeks, depending on the product and project scope. For detailed lead times or if you’re working on a tight deadline, we recommend reaching out to us directly.
For urgent orders, please contact us via phone or schedule a video meeting through services such as Teams, WhatsApp, Zoom, Google Meet, or WeChat to ensure we can assist you as quickly and efficiently as possible.
How do I install your products?
Our solutions are designed for easy installation, using screws, glue, or other mounting methods.
With extensive experience in installation and testing worldwide, we see this as a vital part of our delivery. We offer digital support sessions to assist your technical team with preparations and ensure all conditions for success. For larger projects, we also provide on-site assistance to ensure a smooth installation process.
Contact us to learn more or schedule a session!
How do I pay for my order?
We accept payments via wire transfer and credit card. Please note that we do not accept payments by check. For more details or assistance, feel free to contact us at [your email] or visit our [payments page].